Eclerx Pune Analyst - Inbound Chat - Customer Operations

Are you driven about delivering exceptional customer service ? Do you thrive in a fast-paced environment where you can impact outcomes? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team at our Pune location .

In this role, you will be the go-to resource for our valued customers via live chat. You will address customer concerns , ensuring a positive and efficient experience.

Responsibilities include but are not limited to:
Providing prompt and accurate assistance to customers through live chat.
Resolving customer issues effectively and efficiently.
Documenting customer interactions and updating databases accurately.
Partnering with other teams to ensure a positive customer journey.

If you are a highly motivated individual with excellent communication and problem-solving skills, we encourage you to apply!

Build your career as an Analyst in Customer Operations - Inbound Chat at Eclerx

Are you a passionate individual with a knack for check here engagement? Do you thrive in a fast-paced environment and excel in providing exceptional customer assistance? If so, Eclerx has an exciting opening waiting for you!

We are constantly seeking talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the frontline support for our valued customers, addressing their questions in a timely and courteous manner.

Employ your {strongverbal skills to craft clear and concise responses, ensuring a positive customer experience.

Contribute in maintaining a high level of customer satisfaction
Work together with our dedicated support team to resolve complex problems
Regularly expand your knowledge in our products and services

Be a part of a dynamic team where your contributions are valued, and you have the opportunity to advance in your career. Join us today!

Customer Service Analyst Opportunity at Eclerx, Pune

Are you a results-oriented individual with a passion for providing exceptional customer service? If so, then we have an amazing opportunity for you! Eclerx is currently seeking a talented and energetic Inbound Chat Analyst to join our team in Pune.

This role involves responding to customer inquiries. You will be the first point of contact for customers, providing professional and efficient service.

We offer a collaborative work environment with opportunities for growth. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!

Responsibilities include but are not limited to:
Provide prompt and courteous customer support via chat.
Respond to customer inquiries in a timely and helpful manner.
Troubleshoot customer issues and provide solutions.
Document customer interactions accurately.
Maintain a positive and professional attitude at all times.

Customer-Focused Analyst Role : Inbound Chat at Eclerx Pune

At Eclerx Pune, we're looking for a dynamic Customer-Focused Analyst to join our growing team. In this exciting role, you'll be the first point of contact for our valued customers via inbound chat. Your mission will be to deliver exceptional customer service by handling inquiries, troubleshooting technical issues, and ensuring a favorable customer experience.

Leveraging your critical thinking skills to identify customer issues quickly and efficiently.
Working with internal teams to address complex customer requests.
Staying up-to-date on our products and industry trends.

If you're a collaborator with a commitment to excellence, we encourage you to apply. This is your chance to make a real difference in the lives of our customers.

Eclerx Now Hiring Inbound Chat Analysts for Customer Operations

Eclerx Pune is actively searching for talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!

Responsibilities may involve providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.

To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.

Analyst - Inbound Chat: Empowering Customers at Eclerx

At Eclerx, our Analyst s for inbound chat are the heart of customer satisfaction . They deliver a exceptional journey to each customer who reaches out through our system. These dedicated individuals are driven about addressing customer queries in a timely and courteous manner. By proactively guiding customers, they strengthen lasting connections and contribute to the overall success of Eclerx.